01-14-2025 05:50 PM
Im confused about the 90 day reactivation date.
On the payment page it says:
Subscription ended on Oct 22, 2024.
Estimated Amount Due
January 20, 2025
So the payment to reactivate the account has to be made on January 20th 2025 at the very latest? ( I know it shouldn't be left to the last day but I'm just trying to determine what the very last day is?)
Thanks!
01-15-2025 07:57 PM
Interesting you used the same line as the the agent handling my inquiry but with different answers:
"Is best for you to do it on the 18th or 19th just to be on the safe side.
We don't recommend to wait until the last day."
This was the reply to my last message of wanting to determine for reference whether the date in my account of January 20th was the very last day I could pay to reactivate my account.
When I count days using "subscription ended on October 22, 2024" as the last day of service (day 30) January 20th is day 90. Of course your scenario makes it day 91.
That begs the question: Is "your subscription ended on October 22nd" day 30 of your 30 day plan cycle or day 1 of your 90 day suspension time limit?
Why does Public Mobile have to be so ambiguous with these dates? Our old accounts gave us:
By transcribing the same days (with the current dates in my account) from an old screenshot from my account in November 2021 I believe I found the correct answer. Which makes the Public Mobile agent incorrect and @softech with the correct answer as long as my old screenshot of my account was taken during the period of time that Public Mobile had the correct dates in our accounts?
However the agent did ultimately give me the answer I was seeking.😀😉🤔
01-15-2025 08:26 AM
you said the "subscription ended on Oct 22, 2024", was that the first date of suspension?
if your first date of suspension was Oct 22, the date the the account will be deactivated will be Jan 20
So, you need to pay on Jan 19 or before to keep the number alive. However, I suggest you not wait till the last day, better to pay on or before Jan 15 to avoid confusion
01-14-2025 06:32 PM
why not just use a valid credit / debit card and set it to Autopay...then you don't need to worry about it.
01-14-2025 06:14 PM
I messaged support. We'll see what they say?
01-14-2025 06:01 PM
I would not fool around with reactivation dates. While you get answer from agent (and it might be correct or not) your service and account could be deleted due to no pay.
If it says Jan 20 I would manually pay on Jan 17 to reactivate service.
01-14-2025 05:55 PM
Thanks. That was my next move.
01-14-2025 05:53 PM - edited 01-14-2025 05:53 PM
@RavingRaven I would message support to find out the exact day that you no longer have service. 90 days starts when your subscription fails. Can you renew on the 90th day or 89 and 0n 90 you lose everything? Contact them at the link below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437