Subscription plan change

[ElisaCC]

Hi!

I just changed my subscription, but since the Start on next renewal date button didn't work, I used the Start now button. Will my account be credited with what I had already payed for the previous plan? It goes without saying that it should. Any self-respecting company would do this. Otherwise, there should be a bloc letter warning. Does anybody know?

[hTideGnow]

hi @ElisaCC 

no, PM won't do partial refund, that's why using Change on Renewal is the option it advise

since you already clicked and plan change and PM took the new charge, check if support agent can do anything, tell them it is problem with UI

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[Sansan]

Unfortunately no you will not be credited back for any unsed amount.

Post paid companies pro rate but Public Mobile is prepaid and does not give credits. 

The warning is  the two options. Change now or Change on Renewal. 

I don't know why the Change on Renewal button like you said didn't work, but if you can prove it submit a ticket through the Chatbot. Create a ticket and let them know and ask them.