Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

90 day subscription

I am really confused. When I go to change my plan the plans available that I can choose from are all monthly but above them all in header it says to save buy a 90 day subscription. The confusing part is while it shows the monthly options there is no ...

Info needed to confirm identity when contacting CS_Agents

Hello Everyone,I'm trying to regain access to my PM account. I've lost the login credentials and can't recall them. My attempts at recovering the login info through the "forgot-password" function have failed. I'll need to contact a CS_Agent.I've been...

where to buy PM voucher

Before PM changed everything online and no physical store anymore, I was used to buy some PM vouchers for my friends as gifts. but now it seems to nowhere to buy this. Even though I want to find a physical place to top up my account, there is no way...

Resolved! SIM card. No data.

Have not received a message to install my new SIM card. Data not working.

Esim transfer

I activated esim in wrong device so how can I deactivate and move to another device

can't log in to my account

i can't log into my account to pay my bill. everytimie i try it says that ive had multiple login attempts and to try back in an hour...ive tried resetting my password and the same outcome..

Does PM offer call control?

I wanted to know if PM offers call control? It’s working well for some people I know and I got a lot of scam calls a day.

Porting from Freedom

I tried to port in phone number from Freedom, but got issue because I was not allowed to input letters for Freedom account number. I got to know i could call porting team to get them re-submit the request. could anyone share the contact number for po...

Resolved! Need HELP

I want to stop my monthly payment for this number xxx-xxx-xxxx??? And DEACTIVATE it after. I cant login to my account anymore, so I decided to get a new one. Please help!ThanksEdit: Personal information redacted by will13am. Please do not post pers...

Trying to update credit card info

I received a new credit card yesterday because the card date was to expire. I tried yesterday to update and again today on a laptop.The error message is "Sorry, we’re not able to process this request at this time. Please try again later".I've also se...

Wrong transfer number

How do I change the number that I am transferring (I entered the wrong number)?

Charged for US roaming on a drive from Nelson BC to Kelowna BC and back

On my drive to pick up my son in Kelowna i was close to the US border, I have charges for US roaming that i did not use or go into the States. Could not get thru on ticket reporting system!!!

Resolved! Start of the new activation

Hi, I'm about to sign up for a new service with PM. I need a new SIM and it will be a week before I can open this new line. If I sign up today, am I start paying today or once I activate my line?

No service

Hi I tried login in but my xxxxxxxxxxxxxxxxxxxxxxx is not active and the access code is being sent to my phone. I received my credit card and ready to buy another esim.Could you help me and finally resolve the problem. Could I get a phone call as we ...

Resolved! re The Points Reward System

Hi all,I am a senior, I just got my bank statement and did not get any rewards to my balance, So Public Mobile is chargingme for the full amount, without any rewards credit.DO I need to keep checking my account to find out if I have earned $15 in poi...

Double payment

Hello,I wanted to change my subscription plan and have it reflect on my next payment.However, I see that I have two funds on hold for both subscriptions.Kindly advise if I will be charged for both subscriptions or just the one.Thank you!

Cancelling preexisting contract

I have a preexisting contract with another mobile company. I would like to switch to Public Mobile, but there will be a penalty fee to break the contract with my previous company. I heard that Public Mobile will cancel the previous plan, but how does...

Calling INTO Canada with the US Roam add on?

I’m travelling to the US from Canada and purchased the US roam add on. Now I’m wondering if I can call back into Canada with this plan or can I only call and text within the US?

Resolved! i changed my number on accident

I would like to change my number back to what I had it when I first got with public mobileits not letting my chnage back

Re: Over charged

Happen to me also, charged me 3 times for one month!! NO, NO ADD-ONS. Tried to get my money back ten times. Pissed.

Subscription not changing on renewal

Twice now I've selected a new subscription (same rate but going from Canada to Canada + US for the limited time offer) both times when I've checked my account after the renewal date there's been no change. If I just change my plan now instead of on t...

Registering in app

When I attempt to sign in to the app, I am being asked to register as if I do not have a Public Mobile account. I've had an active account for over a year now. Is there a fix?

Upgraded Plans Lost Rewards

Hello all. Both my kids had the $40/60gig plan. I upgraded them to the $40/75gig and I lost all the rewards/discounts in the process. How do I get them back? Also, we’re going to be travelling thru the U.S. in a little while. Do I need to add a data ...

My credit card be charged by public mobile

My credit card be charged by public mobile after i cancel the public mobile plan.how could I do

Wifi Calling - good news

Hey folks,I submitted a ticket asking about setting up wifi calling yesterday, and got a bit of good news in the response. No indication exactly when yet, but it sounds like it's coming..."Unfortunately for the moment wi-fi calling isn't implemented...

Error message during payment

Hello, I am trying to subscribe to a new plan. After entering the plan, payment info and shipping information, I get a message "Error something went wrong, please try again." when I click on pay now.I've double checked all of my information and it is...

Resolved! data not working

I was overseas for a couple of months on my return too Canada I find that I can make calls with my phone but my phone does not recognize my Public Mobile data. A screen pops up and says that I have no data. I am paid up, data is turned on and as far ...

Resolved! Where to Buy Physical Sim Card in Ottawa Ontario

Hello,Where can I buy a physical sim card in Ottawa?Kind thanks.

purchased add on in error

I purchased an 300 international long distance add on in error. My money has been paid, can i switch it to the proper addon?

updated plan charged but not listed on my account

For a couple years up to recently, I've had the basic plan of 3G $15/month plan. With several discounts, it has been charged at $11.30 for a number of months on my VISA bill.A couple months ago, I upgraded to a 4G $19/month plan. With several disc...

Community

Forum Posts