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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11134 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22068 Views
  • 181 replies
  • 24 Bravos

Resolved! Forget my email I signed up with

How can I find the email I signed up with.   I have tried all emails I have.   Nothing works 

Rick70 by Great Neighbour / Super Voisin
  • 166 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone Number Transfer

I joined Public Mobile today coming over from Virgin.  I kept my cell # but cannot get calls or texts.  I can call out but that's it.  I did receive a text from Virgin asking permission to allow my number transfer and I responded YES.  I called Virgi...

Mark1959 by Great Neighbour / Super Voisin
  • 296 Views
  • 5 replies
  • 0 Bravos

Not able to make calls

I can’t make or receive calls. I’m in good standing with my account. I have reset my phone, turned the airplane on and off and I have also tried selecting the public mobile carrrier manually. Nothing works. Please help. 

jkrietze by Good Citizen / Bon Citoyen
  • 472 Views
  • 15 replies
  • 0 Bravos

Resolved! Unexpected system error

Sorry for the inconvenience. Please contact your administrator for assistance and provide the reference number below to help locate and correct the problem. Reference:Xxxxxxxx this is the message I get when trying to sign into my account anyone else ...

Handy1 by Mayor / Maire
  • 533 Views
  • 13 replies
  • 1 Bravos

My Account/My Rewards sites are both down

PM My Account/My Rewards sites are both down at the moment But this is an issue with Telus servers, Telus and Koodo My Account are also down.  So, I anticipate that this will be resolved soon, at least with highest priority.   Add:  Telus Contact Cen...

softech by Oracle
  • 442 Views
  • 7 replies
  • 5 Bravos

My account

Anyone else having issues getting into My Account? I get this when I click on My Account or Sign In tab. 

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HavocDragon by Great Neighbour / Super Voisin
  • 655 Views
  • 12 replies
  • 1 Bravos

Cant sign in to account

Every time I try to go to my rewards or my account on my phone or laptop is just comes with an error screen. It happens when I clock the link sent from the AI chat as well. seems like the website is down

kyle_77777 by Great Neighbour / Super Voisin
  • 300 Views
  • 4 replies
  • 0 Bravos

Resolved! Price change on plan

I am on the $45 for 20G plan and I forget to make sure I had funds to cover the next month and so my account got suspended.  Now when I logged in to make the payment I now being charge $55 instead of $45. Why is that when it has been less than 24hrs ...

hotghost by Good Citizen / Bon Citoyen
  • 230 Views
  • 3 replies
  • 0 Bravos

HOW TO Enable MMS on Samsung

I recently have experienced problems with sending andis  receiving pictures sent in messages. I get an error message that it cannot download. My mobile data is enabled. I have tried restart.  This is a new problem.

bobmady by Great Neighbour / Super Voisin
  • 260 Views
  • 4 replies
  • 1 Bravos

Resolved! Transfer phone number

I recently switched to PM and I missed replying to the text message to confirm the phone number transfer.How can I re-iniate the phone number transfer now

scooter_1982 by Great Neighbour / Super Voisin
  • 267 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting a number from a VoIP service

I have 2 issues. 1. I want to register for a new account but I want to bring my current phone number with me. When I try and port the number the registration process askes for my current address on file with the previous provider. My address is not a...

southernhills by Great Neighbour / Super Voisin
  • 415 Views
  • 3 replies
  • 0 Bravos

Resolved! SMS 2FA Not Working

Moved to Public a few days ago and I've noticed that any SMS 2FA (from short codes) are not working. Any idea how I can resolve this?

twenty- by Great Neighbour / Super Voisin
  • 206 Views
  • 3 replies
  • 0 Bravos

Resolved! Temporary SIM Card Assignment on Public Mobile

Has anyone had experience with temporarily assigning an already activated Public Mobile SIM card to another Public Mobile plan and account that already has a SIM card assigned, and then reassigning it back to the original account and number after a f...

sahbach98 by Great Neighbour / Super Voisin
  • 258 Views
  • 5 replies
  • 0 Bravos

Resolved! Double Payment (different amount on a different day)

Hi I just noticed that I'm being charged twice every month on different days. On my credit card statement I'm charged $36 every month which corresponds to what I see on my Public Mobile account, but I'm also charged $40 every month on a different day...

griggs by Great Neighbour / Super Voisin
  • 185 Views
  • 2 replies
  • 0 Bravos

Resolved! Vacation alert

Hello I'm leaving to India. I would like to know the options. 

Divyas by Great Neighbour / Super Voisin
  • 260 Views
  • 4 replies
  • 0 Bravos

Resolved! Data not working in iPhone 12 Pro iOS 16.4.1 (20E252)

Hi, I've turned off or switched my phone to airplane mode, then turn on cellular data, but my data still isn't working. I still have 127.79 MB of data left. I own an iPhone 12 Pro iOS 16.4.1 (20E252). This has been going on for more than a week. Help...

ja9co by Good Citizen / Bon Citoyen
  • 646 Views
  • 15 replies
  • 0 Bravos

Phone won’t work

My husband’s phone won’t work, he can’t call out or get incoming calls 

Karen28 by Great Neighbour / Super Voisin
  • 226 Views
  • 4 replies
  • 0 Bravos

Resolved! "Network error" message on mms 54kb picture message

Why can I not receive pictures from another android (Telus 49kb picture) user or different apple users (5 total 430-660 kb pictures)?  The same "network error " flashes on each  MMS text message.  I have lots of data available and have taken my phone...

Thefox by Good Citizen / Bon Citoyen
  • 724 Views
  • 11 replies
  • 0 Bravos

Charged twice

Hello,I noticed my visa was charged twice. One time on May 6 and then the 2nd on May 7. I did change my plan during the week.Can someone help me understand why the is happened? thank you in advance 

jstyles by Good Citizen / Bon Citoyen
  • 274 Views
  • 8 replies
  • 0 Bravos

Resolved! Where the Friend $10?

 I just joined with a referral code my friend gave me.  But your system charged the full amount.  I was told it will be $10 off with the code.  Did I miss any steps? Please helpOM

opal747 by Great Neighbour / Super Voisin
  • 211 Views
  • 6 replies
  • 0 Bravos

Cannot make phone calls or receive them

Try to phone and it says “Hi, public mobile here. Sorry your call cannot be completed as dialled. Please check the number and try again.”Husband tried calling me and it told him he couldn’t get through because he doesn’t have a U.S roaming package. I...

JorCal by Good Citizen / Bon Citoyen
  • 1003 Views
  • 20 replies
  • 0 Bravos

Refund

How do I request a refund 

PatriciaC by Great Neighbour / Super Voisin
  • 178 Views
  • 4 replies
  • 0 Bravos

Double Charged

I had put in a request to have my plan changed on next renewal date before my date had even came. I was having issues with the website as I think we all do, but It looked like it went through and my plan would be adjusted. However on the 15th when my...

paigedoskas by Great Neighbour / Super Voisin
  • 176 Views
  • 2 replies
  • 0 Bravos

Payment on suspended account

I am trying to reactivate my account, I have the funds, but each time I try and make a payment I get an oops something went wrong. is there an issue with your site or what? 

Jasonof by Great Neighbour / Super Voisin
  • 251 Views
  • 4 replies
  • 0 Bravos
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