Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

CANCEL MY ACCOUNT!!!!!

How dare you take money without providing a service. CANCEL MY ACCOUNT IMMEDIATELY. You are an unethical company blocking all customers from accessing their accounts without a text verification. And what if your customers are out of country without t...

Caller displays my number as someone else… Edge Immigration. I’m not receiving this person’s calls

A caller who is with Sasktel trying to call me can’t get through. Instead when he tries calling me his phone displays Edge Immigration and not my name.

Resolved! Add on for travel

I have a subscription that includes unlimited International texts and picture messaging. Is there any need to purchase a 15 day add on with anything more than data ? I expect I won’t have phone /talk in this case? At $30 for the full add on of talk t...

Problem porting from Koodo to PM

Hello, my 3 friends just purchased a new PM simcard and ported their old Koodo number to PM but until now they don't have signal on their phones, it's been 12hrs since it was ported and receive the confirmation text from Koodo to port their number b...

What is the Response time to Service Tickets?

I was charged on my credit card while I unsuscribed my monthly plan for now. I opened a service ticket with notes and explanation.... Crickets... I no response to a service ticket within 24 hours is the service level for such things, I am going ...

Texting

Cannot send a text message. When I attempt it gives me an error

Resolved! Help with esim

I purchased an eSIM for my American phone. The system said it would work. Then as I payed for a Re-occurring membership the system stopped me and told me my phone isn’t compatible. Ok. So I want to cancel but I can’t register to cancel Reoccurring pa...

Resolved! I was double charged Nov 26 on my account

How to I get someone to talk to me about an overcharge on my account? Tried submitting a ticket and couldn't get it to go through.

How to change region

Ive recently just switched over to Public mobile and the region my ip address is giving shows im in Ontario when in fact im in Manitoba. My apps that require me to be in my local region have become disabled because of this. Does anyone know how to ...

eSIM

How come on the PM website after I log in it shows me both eSIM and SIM to purchase but it prompts me to use the "app" and the "pay is grayed out so you can't proceed BUT on the app it only shows SIM as the only option. So you can't buy a eSIM on the...

i have my account number cant get back into it

yesterday i had a plan with Public mobile,i got a new cell phone so i tried using the sim card in the new cell phone wouldnt work.so i took it out and put it back into the original cell phone.i started with public mobile on 02/07/2021.How do i get m...

Resolved! Is there a way to remove the recurring billing?

I’ve been a customer with various other Canadian prepaid providers, and well aware of the auto pay feature that most offer. Most of the providers will automatically turn on auto pay, but will give you the option to disable it. I was wondering if Publ...

Arriving Internationally - need a month of data/talk

I have a group arriving from overseas and I want to set them up with a month of Public Mobile for each of the 25 people coming. I don't want to use my credit card to add funds to their account. How can I do this?It's not a problem to buy SIMs in adva...

Forbidden A1

I have been trying to access my account for over 2 weeks now. Site shows I am locked out.I check my emails and wait 1 hour reset my password. Brings me back to password invalid after resetting password. Then once can finally login i get a message st...

No service

Since morning I am unable to use my calls service. Not able to receive or make calls. Not even able to use mobile data @ link to members

The dreaded Forbidden A1 Error

I have been trying to access my public mobile account as I got a notice saying that I have used up 100% of my data. But accessing my public mobile account has failed as I keep getting the dreaded Forbidden A1 error. I have so far not seen an explanat...

Forbidden AI

Why am I getting a Forbidden AI notice when I try to sign into my Public Mobile account?

Do payment

My service was stopped.

Resolved! Canada/USA/Mexico Plan

My wife had problems with her Public Mobile add on when travelling to New York City, mostly to do with dead zones. I have an upcoming trip to Mexico and USA and was going to change my subscription to the 3 country plan. Curious how people with the 3 ...

Billing Questions

I was overcharged on January 5th.

Nothing working

We live on Vancouver Island. Service has never been fantastic but most of the time I show mostly full 5G bars. Suddenly nothing is working. I get roaming notifications all the time, calls won't connect, in a call suddenly no one can hear me, RCS chat...

Resolved! Cannot sign into self service on the web?

Is anyone else having issues right now signing into self service using a web browser?

Why do I see SOS

I just switched to public mobile. For my network, It says P is SOS and T public mobile. What is the difference between Preferred and Travel? I tried resetting my network settings but that didn’t work. I can’t make calls unless I change them to T but...

Remove Preauthorize payment

HiI just cancelled my service however I cant login to my account to remove me set preauthorized payment. Please remove it as I no longer have access to the account. Thank you.

Resolved! Why no rewards showing

I have been with public mobile over 7 years and I was receiving loyalty rewards around 7$ including pre auth payment credit. currently my plan has been expired upon renewing I noticed it’s showing the regular price but no rewards. I’m not sure what...

Activation issues

While opening the mobile app for activation, iam only getting a white blank screen. Payment successfully submitted.

Resolved! Changing address - won't work

Hi,I am trying to update my address so my auto credit card payments go through.The website keeps telling me to enter a valid address. Is there a specific format they want it entered in? I know how to get to the page to change it, the site won't let ...

were is my sim card

i have order the sim card and pay for it almost 50 bucks in Novemberdid not received sim card until now. contacted support few times ( ticket) did not get any answers. it there anybody who can help me with this? its bloody joke.

Help with activation - it won’t work

I have been going in circles for 3 days. It says something went wrong when activating your account and to contact customer service, but won’t connect me to anyone. I need help. You have taken my money but aren’t giving me any service. It won’t let me...

Resolved! Red dot on voicemail

Hi. The red dot on my voicemail will not go away. Also a 2nd problem of wanting my phone to go down to 4G as I ordered or LTE, from 5G, as 5G seems to kill my battery from 4 days down to 3 days

Community

Forum Posts