Welcome to Koodo message

[Laurati]

Hello! I just transferred to Public and I got a text message saying “welcome to Koodo” I was advise to send a message here for someone to look into it . 

thanks 

[Chalupa_Batman]

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@Laurati wrote:

Hello! I just transferred to Public and I got a text message saying “welcome to Koodo” I was advise to send a message here for someone to look into it . 

thanks 

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Ha. It seems Public Mobile may be having an identity crisis with that text message. Honestly, I wouldn't worry about it too much. As long as your phone works with calls texting and data, you should be just fine. 

[funpig1]

@Laurati 

Test your calls and texts in and out and your mobile data. If everything works, just ignore the message. If there are issues that you cannot fix, you may need to message a customer agent. Good luck. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[slusagm]

PM and Koodo both owned by Telus, so, it might sent by mistake with wrong name.  Important question is , does your Public Mobile sim work?  

Or you can ask PM to check.  just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

Or message them using this link:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage