Transferred to Telus

[Truffalls]

I transferred to Telus but it looks like I was charged in February when I had canceled this subscription 

[BKNS27]

@Truffalls 

It depends on when you ported out to Telus. If you ported out before your renewal date then you wouldn’t have been changed for the following month of service. If you ported out after your renewal date then you would have been charged but unfortunately the remaining unused days are not prorated so no refund because PM is a prepaid service.

[funpig1]

@Truffalls 

If you paid for your PM plan before transferring, you will not be able to get a refund.

If PM charged you after you had already transferred out, you can seek a refund by contacting a customer agent. Good luck. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437