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No Data access

Smb1955
Great Neighbour / Super Voisin

My plan includes Canada, us and Mexico. I’m in US now and can’t access my data. Do I need to turn roaming on

2 REPLIES 2


@Smb1955 wrote:

My plan includes Canada, us and Mexico. I’m in US now and can’t access my data. Do I need to turn roaming on


Hello @Smb1955 

Go into your settings, turn on data roaming. Then go into network settings, if Automatic is turned on, turn it off and wait for an updated list of providers in the area you're in. If you see T-Mobile, click on it and then reboot your phone. You should be up and running from there.

funpig1
Town Hero / Héro de la Ville

@Smb1955 

Roaming must be on.

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