Community

KerryHu7619 · ‎03-21-2025

Hi There,

I can not receive pictures text messages. May I know why? Thank you

hTideGnow · ‎03-21-2025

actually, you need to update your APN. Please update as follow:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms

BKNS27 · ‎03-21-2025

@KerryHu7619

You will need to contact a CS_Agent to investigate the issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Phil_Adelphus · ‎03-21-2025

@KerryHu7619 If still not working, check the APN settings which should be as on this linked page

https://www.publicmobile.ca/en/get-help/articles/set-up-data-on-an-android-phone

Chalupa_Batman · ‎03-21-2025

@KerryHu7619 wrote:
Hi There,
I can not receive pictures text messages. May I know why? Thank you

Hello @KerryHu7619

Since you said it was a Vivo X100 phone.... I'm more of an iPhone guy myself. However, I was able to help someone resolve this with their Android phone. Now, this particular phone isn't on Public Mobile's whitelist so it make not work properly. You can try this and see if it works. Go into your network settings, find the carrier area, you will probably have your phone set to Automatic. Turn off automatic and pick Public Mobile. Then reboot the phone and try again. See if that helps.