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12-28-2024 09:54 AM
Hi, I have a billing issue where I used a promo code for $30 off when I signed up and have only received $10 thus far.
Solved! Go to Solution.
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01-07-2025 06:16 PM
I am surprised got a promo code. I never see any advertised by PM. But you got a $10 credit for using a referral code.
Also note that it is against PM rules for posting a referral code on this Community so click on V in circle (top right) and edit out.
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01-07-2025 06:09 PM - edited 01-07-2025 06:10 PM
Hello @Kim_t
I would click on that message and reply with the words FOLLOW UP. If you don't hear anything again within a week, reply again and ask it be escalated to a supervisor. Here's the problem you may now face. Because you haven't heard back from them in a week, that means since the two day window has closed, there is a very good chance they've closed your request for help and may be forced to start this conversation all over again. Just be fair warned.
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01-07-2025 06:04 PM
Did you try sending another reply to their original message - asking what the status is?
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01-07-2025
06:01 PM
- last edited on
01-07-2025
08:21 PM
by
computergeek541
Hey everyone,
So, previously I posted about using a promo code for $30 off and missing the remaining $20 and the community was helpful to let me know how to contact CS regarding billing issue. But, now I'm wondering if I'm contacting them correctly, as I got a message in my inbox and then I haven't heard back from them in a week after responding to the message to let them know the code I used was "xxxxxxxxxxxxx". Not sure how to further escalate this billing issue.
Thanks!
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12-28-2024 08:13 PM
Okay got it, wasn't sure how to contact CS
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12-28-2024 08:13 PM
Yes it was this one! I signed up in October ... So that's why I was wondering if I was missing something
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12-28-2024 10:14 AM
hi @Kim_t where you got that $30 code? if that is a friend referral code, it only $10 , not $30
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12-28-2024 10:03 AM
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12-28-2024 09:57 AM
@Kim_t That's something you will need to take up with Customer Service. Open a ticket using the chat bubble or send them a message at the link below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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