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[patricky]

i have an account for my daughter  but cant log in to change updated credit card info

[Dunkman · Accepted solution]

@patricky 

When you login to my account, click on sign up.  

[patricky]

how do i create an evesafe id if i cant log in in the firstplace

[Sansan]

If it's asking to create an Eversafe ID then you wold need to. No way around it.

https://www.publicmobile.ca/en/bc/get-help/articles/eversafe-faqs

[Dunkman]

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@patricky wrote:

i have an account for my daughter  but cant log in to change updated credit card info

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@patricky 

Did you sign up for a new Eversafe login then?  

[patricky]

ok so .. its complicated.    i signed my daughter up years ago before eversafe  I used her e mail but my credit card.   when we try to recieve a new pass code with her ph number we dont get an e mail

[Sansan]

What error message are you getting when you try to log in? 

Updating cc has been problematic for some time now.