Compare Koodo, Add more VoLTE phone support

[inonosa]

Hello,
Since PM doesn't sell phones directly, I'd expect PM to have Volte support on all phones sold under Telus/Koodo network. 

I have an iphone 7 which support Volte on Koodo network but not in case with PM. 

All new phones sold by Koodo/TELUS in 2018 or later and most sold in Canada will work on the TELUS VoLTE network.

https://www.koodomobile.com/en/help/volte?srsltid=AfmBOor-VD6HHDNRR651-kpvae6-RkNkuVpPn3HxFwmfuMa-IT...

https://www.publicmobile.ca/en/on/get-help/articles/volte

[computergeek541]

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@BKNS27 wrote:

@inonosa 

I think it is the manufacture that would add it in their software.

The iPhone 7 is considered as an old phone with no more software iOS updates.

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Both the phone's software and carrier have to allow the VoLTE connections.  In the past, some devices that have previously worked on Public Mobile's implemenation of VoLTE have had the VoLTE disabled while using Public Mobile.  Such devices are clearly VoLTE capable.

[BKNS27]

@inonosa 

I think it is the manufacture that would add it in their software.

The iPhone 7 is considered as an old phone with no more software iOS updates.

[will13am]

I have a friend with an iPhone XR that was sourced from a competing brand that does not get VoLTE.  The VoLTE and 5G whitelist is one of the negatives with this service.  

[hTideGnow]

HI @inonosa 

from what we see, PM just add newer phone onto the VoLTE whitelist but not older phone.  I don't think PM will add iPhone 7 on unless they start allowing ALL VoLTE phones here.  But you can check with support agent instead

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hairbag1]

@inonosa 

test things out yourself...turn off wifi and dial a local number. Does your cellphone drop to 3g or does it stay on LTE ? If it stays on LTE, you're good to go.

[softech]

@inonosa 

the phone will still work on PM but will be using 3G for voice. With PM, you need to have an iPhone 8 and above to use VoLTE

https://www.publicmobile.ca/en/on/get-help/articles/volte