Compare Koodo, Add more VoLTE phone support

[inonosa]

Hello,
Since PM doesn't sell phones directly, I'd expect PM to have Volte support on all phones sold under Telus/Koodo network. 

I have an iphone 7 which support Volte on Koodo network but not in case with PM. 

All new phones sold by Koodo/TELUS in 2018 or later and most sold in Canada will work on the TELUS VoLTE network.

https://www.koodomobile.com/en/help/volte?srsltid=AfmBOor-VD6HHDNRR651-kpvae6-RkNkuVpPn3HxFwmfuMa-IT...

https://www.publicmobile.ca/en/on/get-help/articles/volte

[will13am]

I have a friend with an iPhone XR that was sourced from a competing brand that does not get VoLTE.  The VoLTE and 5G whitelist is one of the negatives with this service.  

[hTideGnow]

HI @inonosa 

from what we see, PM just add newer phone onto the VoLTE whitelist but not older phone.  I don't think PM will add iPhone 7 on unless they start allowing ALL VoLTE phones here.  But you can check with support agent instead

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hairbag1]

@inonosa 

test things out yourself...turn off wifi and dial a local number. Does your cellphone drop to 3g or does it stay on LTE ? If it stays on LTE, you're good to go.

[softech]

@inonosa 

the phone will still work on PM but will be using 3G for voice. With PM, you need to have an iPhone 8 and above to use VoLTE

https://www.publicmobile.ca/en/on/get-help/articles/volte