Why can,t I redeem my points. I've been with public for 7 years

[gordy1]

Why can,t I redeem my points. I've been with public for 7 years.

[BKNS27]

@computergeek541 

Thanks great memory! Losing mine as I am getting too old.

[computergeek541]

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@BKNS27 wrote:

@gordy1 

The Points Rewards system started about 1.5 years ago.

The first 4 years was on the Legacy Rewards system where you would have gotten credit off your monthly bill.

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The points program has been around much longer than 1.5 years.  The points program was introduced near the start of 2022, although customers already on the older rewards system were able to keep that until mid 2024.

[BKNS27]

@gordy1 

The Points Rewards system started about 1.5 years ago.

The first 4 years was on the Legacy Rewards system where you would have gotten credit off your monthly bill.

[Yummy]

You need at least 15 points to redeem to money.

[Dunkman]

@gordy1 

More details would be helpful.  You should have accumulated some points to redeem something by now.  What issues are you having?

Here is some additional information:

https://www.publicmobile.ca/en/get-help/articles/redeeming-public-points

[Sansan]

@gordy1  which item are you trying to get?  Ince you go to the Rewards site, it tends to stay on the blank screen for awhile. The other day I had to exist and fo back in like 4 times before it worked.

X out and go back.

Then click on the catalog.  It will let you know if you have enough points you just click and redeem.

[slusagm]

We can all redeem as long as you have enough points.  Did you do it on the Rewards site? What error you got?

If you still have problems, ask PM

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