Tried to set up a travel esim and now I cannot access data usage or data options on my regular public mobile SIM card Only shows this
@Cyah78 - So Public Mobile is Physical SIM? Try removing it from your device via sim tray and putting it back in / putting it into another device
Your iPhone should look like this:
Also for the eSIM, do you see this?
1. click on the reset network settings, then if nothing click on delete all eSIMs if you see it
Also a mini fam. 13 mini.
@Cyah78 - Are you just activating a line?
Maybe try resetting network settings in General > Reset > Reset Network Settings **You will lose all saved wifi connections and BlueTooth connections other than an Apple Watch.** You can easily reconnect them back up to your phone after
If you are an existing customer adding eSIM go back into PM app and see if you can re-order one.
If you are a new activation - Contact CS_Agent for help:
Submit a ticket via Chatbot:
If you just want it quick and easy, here it is:
⬇️ Click the link for an Agent * ⬇️
https://urlshortner.tiia.ai/xYpc_I
If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox
