Not received Public Mobile Points from the new Points Reward System
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05-07-2024 09:40 PM
Hello there,
It's past May 5, 2024 now. Should we have all been forced onto the Public Points reward system? If yes, I have not received the 5 welcome points or the points equal to 10% of my subscription plan. Can somebody advise what's the reason?
Thanks
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05-09-2024 04:22 PM - edited 05-09-2024 04:56 PM
Finally received the message from Public Mobile regarding the Points system. It says the process can take up to 4 days. What does that mean? Does that mean that it's going to take them up to 4 days to credit me these measly 5 welcome points and what about the 5% of my subscription plan amount? Is that going to take up to 4 days to be credited to my account? I am currently trying to load the "My Rewards" page and it's not loading at all.
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05-07-2024 10:19 PM
Hi
Unfortunately we all are forced out of our old plan .
I lost my $7 monthly rewards,but I still have all my add-ons in my account.
And as a welcome bonus I've received 5 points
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05-07-2024 09:49 PM
@ZylAL - Like what @Terryscell said, Once your plan renews, you will get to see them.
5 Welcome points occur when you enter the dashboard aka My Rewards.
10%? It isn't 10% points back, it is 5% points back.
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05-07-2024 09:46 PM - edited 05-07-2024 09:47 PM
People are getting switched in groups and usually On Plan Renewal.
So you would see Points Back about 24 hours after a there is a payment for a new cycle charged
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05-07-2024 09:46 PM
You will see them in your next statement.