can't log into my account

[mishmunch]

Hi, 

I have an existing public mobile plan but it is connected to an old email and phone number I no longer have access to. I'm trying to access my account to view my plan/billing/data usage. Any workarounds?

Thanks! 

[hairbag1]

@mishmunch 

you can dial 611 to hear current plan status. It'll tell you when next renewal date and other account info. If you need to pay for renewal...get payment voucher at Shell Gas, London Drugs or Walmart ...then dial 611 to add them to your account for renewal or to buy add-ons.

[hTideGnow]

Hi @mishmunch 

the email to Public Mobile My account is just a login.  You can still use your old email address to login if you know the password

but if you really cannot login, ask PM support agent to help

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Chalupa_Batman]

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@mishmunch wrote:

Hi, 

I have an existing public mobile plan but it is connected to an old email and phone number I no longer have access to. I'm trying to access my account to view my plan/billing/data usage. Any workarounds?

Thanks! 

---

Hey @mishmunch 

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[slusagm]

ask PM to help.  

  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage