account re activation

[mzt]

we were out of the country for a few months and our accounts have be canceled.... can we re activate them?

[hairbag1]

@mzt 

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@mzt wrote:

we were out of the country for a few months and our accounts have be canceled.... can we re activate them?

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How long is "a few months" ? When your latest renewal failed due to non-pay, you have 90 days grace to re-up the plan. If you missed the 90 days, that account has been deactivated. You need a new sim to start a new account. If less than 90 days...just log in to your account, re-enable Subscription and Resume your account.

[slusagm]

quite possible but it is up to PM and depends if the number was from another provider when you first go it.  Please open a ticket with PM and they can confirm 

  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[hTideGnow]

hi @mzt 

account will be closed if suspended for over 90 days due to non-payment.   You might be able to get back the number, but you have to check with PM support agent yourself

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage