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Yes there is a way for PM to know about these issues, (1) look at their logs and (2) look at their blogs.

The accounting for the number of minutes isn't done on my phone, it's done on the Telus network.

I am daedon, not AnthonyLe. My phone plan clearly states unlimited Canada wide but I had two calls today blocked saying I was out of minutes and call 611, which offered me to pay for additional minutes. I did not open a ticket. I should not have to o...

The problem is not on the phone, it's on the Telus end.