Husband Died

[HahaShep]

I’ve tried logging in with his phone number and email address and public mobile isn’t recognizing either. Wondering if anyone has ever run into this before. 

[DennyCrane]

I'm sorry for your loss 😔

Is the phone line still active? If not, then there is nothing more to do. If it's still active you'll need to disable the subscription so it doesn't automatically renew. If it is active you should be able to use the forgot email address and/or password links to have a one time password  sent to his phone via text.

[hTideGnow]

hi @HahaShep 

sorry for your lost

if you know which credit card was used for renewal and if you don't need the phone number and account, you can simply work with credit card or once the credit card is cancelled, the account won't get renewed again

or if you like to do it the proper way to PM support, please message them , you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage