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cannot confirm my identity

yannbeaudoin
Great Neighbour / Super Voisin

I don't receive the text message with phone number

4 REPLIES 4

yannbeaudoin
Great Neighbour / Super Voisin

Thank you, the customer service agent was really helpfull;-)

hTideGnow
Mayor / Maire

hi @yannbeaudoin your service is working?  can you make and receive calls?

slusagm
Mayor / Maire

did you port your number? check the old sim card, the text would have sent to your old sim of the port is not done

or if you need support to help, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Chalupa_Batman
Mayor / Maire

@yannbeaudoin wrote:

I don't receive the text message with phone number


Hey there @yannbeaudoin 

There should be an option there that says... Didn't get code? Click on it and if there is a send to email option, click that. If it's not there, then reach a cs agent this way.

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

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