Can't access my account

[JP913]

Hi,

I recently switched from Virgin to Public Mobile. There was an error during the transfert.

I called Telus and they offered the same plan... so I switched to them. Now Public Mobile charged me on my credit card AND I can't access my account, it seems there's a bug. I have tried everything (clearing cache, etc). Nothing I can do. How can I possibly cancel my account with them and get my money back?

[Sansan]

@JP913  there is no refunds when you switch out of Public Mobile. 

When you port out your account, you will not be able to see the account online anymore which is why you can't sign in.

You can click on the link below and ask Public Mobile agents if they can credit you since you still switched with the family.  Maybe they might do it. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[slusagm]

ask PM to check if the charge was right 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437