12-14-2023 02:30 PM
I just put in for a new account and paid for the new promotion, in the app it gave me an error and said I needed to contact support which seems impossible. There’s already a hold for the funds in my band account but I can’t seem to get help.
Solved! Go to Solution.
12-14-2023 02:37 PM - edited 12-14-2023 02:38 PM
and @Avery3
and if you click here @CS_Agent , you should see this:
and you can click the button Send a Message and you can type them the message
12-14-2023 02:37 PM
12-14-2023 02:36 PM
HI @Avery3
can you screenshot the error and post here?
12-14-2023 02:35 PM
@Avery3 Were you using this link and not the bottom one? This is the one for customer service, the other is to check for replies
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Thank you the link did allow me to message them, I will await a reply.
12-14-2023 02:34 PM
try this link instead
if same, click here: @CS_Agent and then the button Send message and you can type them the message
12-14-2023 02:33 PM
It won’t allow me to message CS_Agent for whatever reason it doesn’t show up as a valid message recipient
12-14-2023 02:32 PM
at which step in the activation it got the error? and you were using app? passed the payment?
please submit a ticket with CS Agent here for them to further investigate https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
@Avery3 You can use this link to submit ticket
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
