@John-Dean, how long has it been since your account has been suspended due to non payment? If it has been 90 days or longer, the account would deactivate, otherwise you should be able to login to the self serve and make a payment, change credit cards, etc. For deactivated account, you will need to obtain a new SIM card and create a new account from the beginning. Anyway if the account deactivation scenario does not apply in this case, I suggest obtaining a voucher (recharge.com recommended) and use 611 to complete a top up to restore the account to active status. In the mean time, you can seek moderator team assistance to sort out the self serve access. The moderator team can be reached via private message using this link. Refer to the following knowledge base link for additional information on contacting the moderator team.
