ISSUE: 7B1 Your phone is not activated on the network

[Julia_]

I recently changed subscription plans within PublicMobile, I had it change on my renewal date which was 2 days ago. The data works fine, I can send text messages no problem, my only issue is I can't receive any calls, and I can't call anyone either. I've contacted the support chatbox but it hasn't really helped much, I've done the classic turn on/off the phone. What else do I need to be doing?

Any help is welcome! 

[computergeek541]

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@Sassy13 wrote:

Have you tried a hard reset of your phone? I need to do this sometimes when my plan renews for all services to work properly. If that doesn't work, try contacting support through the chatbox by typing the words 'live agent' or 'customer support'

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Unfortunately, settings or change of settings could not cause or fix an issue that is being caused by the network itself.

[Sassy13]

Have you tried a hard reset of your phone? I need to do this sometimes when my plan renews for all services to work properly. If that doesn't work, try contacting support through the chatbox by typing the words 'live agent' or 'customer support'

I hope this helps

[computergeek541]

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@Julia_ wrote:

I recently changed subscription plans within PublicMobile, I had it change on my renewal date which was 2 days ago. The data works fine, I can send text messages no problem, my only issue is I can't receive any calls, and I can't call anyone either. I've contacted the support chatbox but it hasn't really helped much, I've done the classic turn on/off the phone. What else do I need to be doing?

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That error message is on the network side of things.  Only a Public Mobile customer support agent can help with that. When you went to the chatbot, was a ticket opened?  You'll need to wait from a reply from a customer support agent.  Typing in "customer support agent" in the chatbot will allow you to contact them (if you haven't already).