Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can a mod please look into this. I've tried sending a message to one mod no response. Can someone tell me how these 2 charges can be cancelled. I went to walmart to get Sim cards and plan voucher.
that a downgrade to a lesser plan works. I have enough funds for the new plan but not enough for the old one. So we'll see what happens.
I received exceptional service at the WalMart superstore in St.Catharines when purchasing 3 Public Mobile SIM cards. Super friendly and did not try to push other carriers. This is a great place to pick up your SIM cards! Thanks guys蘭
I went to Walmart today and explain to the man that I needed to pay my phone bill. My plan is the 50$ plan with 6.5G of data. I explained to him that I would to switch it to the 50$ 8G promo that’s on. He told me he put me on that but didn’t. How can...
If I can't get through to an actual person for help. I'm going to have to switch to another company all together. I was unaware that they didn't have a contact center.
@Moderator_Team I just discovered the $25 promotion that ends Sept 13th (today)--- does that mean it is still available today? I have a friend who I'm going to refer, and want to know if this still available today, or if it's already over. Thanks!
Hello community. I currently have the $50/month 8gb unlimited can/usa talk. My question is as follows: Can I use call forwarding feature on my iphone to forward incoming calls from my PM phone number to my USA cellular phone number? Thx
I just aded a top up card to my account. The account balance is $57.00 and my plan is only $40.00., My service is still suspended., for some reason the funds are not being deducated towards my plan. not sure what to do..
@CS_Agent my autopay didn't go through and when I was trying to update my billing info I got locked out of my account. I've sent a msg to moderator_team but I need a faster response then what I'm getting there because I need to make some important ca...
PM is not on the list of Canadian service providers for the latest iphones? Strange.
We had a good opportunity to include family friends and fellowmates in this program and got benefited. Its closing tonight. Shouldn't we hurry it up for any last moment incoming friends? Probably new promo migration offers to be kept in mind too
I have 3 phones on your service, all on auto pay. 2 of them have been suspended and say I am required to make a payment. when I log in, it says my balance "owing" is $0.00 and it wont process a manual payment? These 2 phones are for my daughters away...
Hi there myself and husband have transferred to public and are very satisfied but unfortunately my husband's phone still isn't fully. He can call me but when I go to call him it automatically goes to his voice mail with virgin. When I've called virg...
So I’m trying to renew my service, except I only need the $25 talk and text plan this month instead of the $50, but it won’t let me do it online... I have been trying since 4pm yesterday to get ahold of a MOD, with no luck! I NEED my phone! I have ki...
When I try to call my sister, it says talk is not included in your plan but I have the $30 a month unlimited talk and text plus some data. I was also overcharged for the first month of trying out Pulic Mobile. I signed up for the $10 a month plan...
Hi. I'm not sure if I have an issue or not yet. I paid my account on the day it was due and got the message that my account has been suspended. However, I still have service (or maybe regained it after payment was made, I'm not sure. I checked after ...
Hey there, on sept 10 around 8pm i set up a new account with you.i like the great plans and new company.3rd screen requested payment i inputted a 100$ voucher.the payment failed to add to my account.my name is macho man from winnipeg.id like to stay ...
My husband is in the hospital and I need my phone to contact the nurses and find out how he is doing and this morning at 9am I decided to transfer my number from chatr chat mobile to public mobile and was told it will take 2 hours now it's been over ...
I see screen shots of other people with other plans who show $0 for loyalty and $0 for referral but mine is completely missing from "my rewards". Is this just some mistake or is $10 plan not eligible ?
Ported in the morning around 0900am. Can make calls but cannot receive it. Sent Private Message also 3 hours ago. no reply.
I signed up and pre-paid for the service last weekend. Is there any way that I can get my money back? If not, how can I de-activate my account? This is the worst customer service I've ever experienced from any carrier. I signed up on Saturday to port...
Hi,I recently ported to Koodo and cannot login to my account.I want to access my account so I can see the balance that was left over prior to porting out to Koodo. Is there any other ways to obtain this information?TIA
Hello,I just transferred over from Chatr. In the number transfer process, I gave my 4 digit PIN code as one of the three transfer options. I didn't know what my account number or ESN was so I chose PIN. I received a text message from Public Mobile th...
@CS_Agent I just registered my phone and put in my SIM card. I set up a PIN for my new SIM card, but when I rebooted my phone it would not accept the new PIN I created. I'm stuck and I don't know what to do next.My phone is not working.
Today I accidentally change my number, I have message Moderator team since that happened until now still no response! I need help URGENT IMMEDIATELY because this is before 24H left. Tried searching the contact support to call, but PM don't have any. ...
I plan on taking a trip from Canada to the USA in October, my plan is going to reset while I am visiting for 5 days. My question is this, if I get the USA roaming with data addone for 10days, will the add-on be gone when my plan resets at the end of ...
My plan ran out the other day and i went and got a pay voucher to put on my account to get a new plan. However the pin number is not working and im told my phone is suspended....is that why the pins not working? I have private messaged the moderator ...
I currently pay for a plan that Auto renews after 3 months. April 2018 one bill was paied, July 6th 2018 the next one was paied and now it says October 3rd 2018 the next one will be paied. Is there any reason why it seems to float around days instead...
Hello, I choosed the 20 dollar plan (talk only) but I saw on my mobile 7.2Mb used already. Is it just a mistake ? The mobile data is blocked by default on 20 dollar plan (talk only unlimited) right ? No surprises fee ? The funny thing is that sms is ...
I ordered a sim card 2 weeks ago. according to public mobile it looks like it still hasn't shipped yet. There doesn't seem to be any customer service, and it looks like I can't get a refund? what can I do?
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