Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,Well I have been using a lot of data. After one top up I decided for $5 extra per month upgrading my plan was best. I upgraded and topped up my current plan but I think I hit the submit button twice and was charge the top up price twice. Don't ...
Hi, I'm interested in your $25 plan, but informed I need a preferred plan. Does it mean I need to buy $40 plan for the first month?
My credit card is expiring and there is no clear way to change this. I don't know if it is because I'm using my phone for self serve but unless I make a 1 time payment there is no way to change it. What am I doing wrong?
Someone has closed my acct, they are transferring my phone number to chatr and there is nothing I can do about it. Where are the humans?
My new phone will not allow me to edit the APN settings once I insert a Public Mobile SIM card. I can call/text but not data. I tried inserting a Freedom Mobile SIM which allowed me to enter a new APN, however, when I tried to save, the new informati...
I had to get a new credit card and so I didn't think much about when my bill was due. Turns out that since the new card was arriving the day after of the bill due date I may have problems.I am trying to reactivate my account here which I think is ask...
Hi, Got the 3GB recurring data bonus in the FIRST month with "switching from Bell/Virgin/Luck" promo a month ago. I had autopay setup on $35 ready made plan since day one, BUT starting from second month, the 3GB recurring bonus data was gone!!!! Publ...
I am locked out of my account thanks Also i am wondering if you can change plans in the middle of a billing period or can I only change at the next payment due date?
I want to change my plan from the $40 4.5 gb plan to the 6+2gb for $50, it says I can top up to switch now, do I pay $10 or $50? Does it change my date or just give me more data within this billing period?My top up day is June 8th, almost out of data...
Someone got ahold of our password or something like that, we can't login to our account any more.
Hi,My aunt gave me her old Public Mobile phone to use. I need to unlock the phone. Can someone assist me? Thanks in advance
I'm trying to figure out what my options are while travelling in the USA. If I'm in the USA and someone calls my phone without having a roaming add-on, will there be any indication that someone tried to call me? The 10 day roaming add-ons are a nic...
I just added the 1GB add-on 2 weeks ago and I am already out of data. I haven't been using that much data (don't have Instagram, don't watch videos, etc.) and I really don't understand how it has already run out. I also don't see anything when I clic...
Hello, I am having an issue adding funds to my account.I have 120$ worth of vouchers and credit/debit doesn't work ether. everytime i try and add funds i get the message "unfortunetly this does not work" well now i need someone to fix said issue caus...
Hi, I'd like to start with this phone plan but when I search and enter my phone's IMEI it states:Your device has not been reported as lost or stolen.The Network Compatibility check cannot be performed at this time. Please try again later.It's an Ipho...
Forgot password and security question and i need to update my credit card but cant log in somebody help!
Hi,I took the add on for data use. Although my plan is working fine, my data suddenly stopped working. I have sufficient balance leftover from the 200MB data. I am expecting an urgent interview call in the next few days and dont want to list my phone...
Have new account and have not been able to get data on my phone, though the data indicates it is switch on. I can't access the net for anything, maps, gmail, etc.
I'm trying to enable my old account but I'm getting this message:"ForgotPassword/LoginUnsuccessfulUser_LoginDisabled"How can I fix that? Thanks, Slobodan
How to change my credit card information updated please?
Hi Everyone,Im on a 90 day plan that is supposed to have LTE data. Ive notice more and more recently that my data is only 3G. I have LTE maybe 5% of the time, the rest its 3G. Does anyone else have this problem. Is there any way to ensure I get the L...
Good Pm,I was trying to get my wife the $25 plan with the june promotion buy a sim card and register before june 16th and I was trying to keep her actuel cell phone number from Eastlink and after trying I go a message that something when worng on the...
I signed up a few months back for 1GB data plan with 1GB autopay data bonus. There should be 2GB total data available. My profile only shows that I am receiving 1GB of data. Did I stop receiving the 1GB bonus for autopay?
I am on the $25 plan .how come I do not get Canada wide calling and data ?
Like other users, I got all the way through the account set up process and right at the end got the generic error message.I can't log in to my account, as it apparently doesn't exist. My email is not recognised even if I try to set a new password.How...
I joined June 5 around 10:00 PM but the transfer did not go through properly so my phone does not work. I have posted 4 private messages to the moderator_team but had no responses. Does anyone know if there are no moderators left? Is publicmobile hav...
I had added a US roaming bundle for 20$ but it doesnt work, I have added 400 international minutes but that doesn't work too. Its a loss of money for me
I can’t reset my password. After I type email address. Can’t go to next steps
Hey, trying to Port in a prepaid Koodo # to Public. Seen in the community that a moderator has to assist, sent a message to the moderator team yesterday but no reply. Can anyone let me know if that's the correct thing to do and approximately how lon...
