Internet not working

[ClaytonObrien5]

Please, give me call on xxxxxxxxxxxx. My internet is not working. I went to nearby public mobile retailer they did everything from their end but wasn't able to run the data on my phone. It was working last time but just shut off automatically. I can see 4G/LTE on the display but still it's not working. Please give me a call as I'm not good with the technology and I don't know how to use online portal for public mobile. Right now I wrote this through a rep in store. So please give me a call. 

Have a nice day

edited by computergeek541: phone number removed

[Obice]

@CannonFodder  It will happen.

If it doesn't just be sure to have a plan B. I think the time is coming though.

[CannonFodder]

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@Obice wrote:

@CannonFodderGiven the pattern that I've noticed among all of the tiered providers I have no doubts that not much will change in the near future.

If you look at the third tiers, the plans are mostly the same with slight differences...

Same goes for second and first tiers...

Oh, for sure, I agree with that, but in my case, those "slight differences" were enough to lead me here.

With all that said, I don't expect change any time soon, but I do expect change in years to come.

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That would be nice.....

[Obice]

@CannonFodderGiven the pattern that I've noticed among all of the tiered providers I have no doubts that not much will change in the near future.

If you look at the third tiers, the plans are mostly the same with slight differences...

Same goes for second and first tiers...

None of this comes as a surprise to me given that there are 3 main companies and they all run their own little children. Each child called something different but with the same mindsets.

And then there are a few, lets call them, orphaned children;

Freedom Mobile (parented by Shaw)

Speakout Mobile (parented by 7-11, operated by Rogers)

Petro Mobile (parented by Petro Canada, operated also by Rogers)

And then there are Data-Only Plans whom are again orphaned;

Fongo Wireless (parented by Fongo / Fongo Mobile, operated by unknown)

Airalo Mobile (parented by Airalo, operated by Rogers) ((This company was exceedingly difficult to find and took lots of filtering through Google))

...

With all that said, I don't expect change any time soon, but I do expect change in years to come.

[Anonymous]

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@Obice wrote:

I don't know why everyone is giving this man advise on this topic when he clearly indicated that he doesn't understand technology or that he doesn't understand the portal any way.

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Because there's also a general background readership. I get (gratefully) Bravos from posts I wrote months ago. So people do search and they find a useful post and they Bravo it. So, like with this thread, others might come along and find all these ideas to solve their problem.

You're right of course. This thread almost certainly won't get marked as solved by the OP. And we often see a question posted, answers given, probing questions posed and nothing more from the OP as popping noted.

[CannonFodder]

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@Obice wrote:

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@CannonFodder wrote:

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@geopublic wrote:

@ClaytonObrien5  It appears that Clayton has left the building. 

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If you re-read the OP, it wouldn't surprise me if he and/or the store rep typed that post, and then he left that store, expecting to hear from a PM rep, via the phone number he left..... he may never be back.

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I mean I knew that the second I read it.

Yeah, I was thinkin' the same thing as soon as I read it too.....

Any way, I really hope he gets the help he deserves. I've stated it before and I'll state it again; it's funny and dumb that Public, Chatr and Lucky are all third-tier providers and yet Public does not have a number to call for cases like these while the others do.

Well, I think that Public's system is just different than those other two, and in some ways it's better, but in a case like this particular thread, that makes it appear worse. Unfortunately, there's a certain segment of the population that just can't fathom running customer support this way.

Why do I use Public if I feel this way? Public, for myself, has the best plans and add-ons. If the competition comes out with something equal or better...

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I hear ya - given the poor signal, in the area where we live, if Chatr had a plan that was the same, or slightly better, I'd be on their network pretty quickly..... only thing I'd miss, would be the rewards, promos, etc., and the good group of people that hang out here.

[Obice]

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@CannonFodder wrote:

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@geopublic wrote:

@ClaytonObrien5  It appears that Clayton has left the building. 

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If you re-read the OP, it wouldn't surprise me if he and/or the store rep typed that post, and then he left that store, expecting to hear from a PM rep, via the phone number he left..... he may never be back.

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I mean I knew that the second I read it.

The guy is obviously not computer literate nor does he have the inclination to bother with any computers. I'm not bashing on him, I'm just conveying my impression of his post is. I actually appluad those that don't know anything about computers because to me it can be a huge weight off one's shoulders to not care about technology.

Any way, I really hope he gets the help he deserves. I've stated it before and I'll state it again; it's funny and dumb that Public, Chatr and Lucky are all third-tier providers and yet Public does not have a number to call for cases like these while the others do. Why do I use Public if I feel this way? Public, for myself, has the best plans and add-ons. If the competition comes out with something equal or better...

[CannonFodder]

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@geopublic wrote:

@ClaytonObrien5  It appears that Clayton has left the building. 

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If you re-read the OP, it wouldn't surprise me if he and/or the store rep typed that post, and then he left that store, expecting to hear from a PM rep, via the phone number he left..... he may never be back.

[DinoFlint]

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@geopublic wrote:

@ClaytonObrien5  It appears that Clayton has left the building. 

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Maybe now the internet is working :]

[popping]

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@geopublic wrote:

@ClaytonObrien5  It appears that Clayton has left the building. 

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This is what I found out.  Most members on this forum do not stay around for answer to their question as they think that no one will post any answer for days on forum post.  But this form is different. 

[geopublic]

@ClaytonObrien5  It appears that Clayton has left the building. 

[popping]

@ClaytonObrien5 

Are you using a LG phone?

If yes, you need to do a newrok reset on your LG phone after changing provider before you data working again.

If network reset does not work, backup your data and do a factory reset.

Then, enable data and restart your phone to let PM SIM card to configure your APN automatically.

[Obice]

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@DinoFlint wrote:

I don't think is too complicated to turn the phone off, then on, or to click on the settings to see if the data is turned on

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I beg to differ.

I had a roommate whom had a flip phone and I taught him how to use the radio on it and he didn't even know it had a radio.

[DinoFlint]

I don't think is too complicated to turn the phone off, then on, or to click on the settings to see if the data is turned on

[Obice]

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@CannonFodder wrote:

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@Obice wrote:

I don't know why everyone is giving this man advise on this topic when he clearly indicated that he doesn't understand technology or that he doesn't understand the portal any way.

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TBH, I was wondering about that myself..... that, and what's up with the "rep in a PM store"..... didn't that rep have ANY idea of how to handle the issue, and/or look up the necessary info.

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It's hard to say... I can think of a few reasons.

1. This man is with Public Mobile which has no physical customer service and therefore a store clerk may not be ALLOWED to help.

2. Those clerks are not the smartest I've met. I went into a source one time and the clerk could not figure out how to help me with my then-HTC phone claiming he "specialized in Samsung phones". Well, that's not very helpful to a customer. I think this is what happens when carriers make deals with phone manufacturers though... They make deals with Samsung and Apple so the employees are trained to know those brands and screw the rest of them. If a clerk FEELS up to helping they can but if you aren't being paid why should they bother?

[DinoFlint]

Hi Clayton,

Too much personal info :[

[1] Now, when my internet is not working regarding the device, a good step is to turn off the toublemaker leave it off for 10-20 seconds then turned back on. This step fixes 50% of the problems :]

[2] If your phone has access to a wi-fi area, but you do NOT see any LTE, 3G, or 2G bars, the internet should work if you can connect to that wi-fi

[3] The PM service should be avaible in your building, and some buildings shield ALL the network signals regardless of the provider, so try going close to a window.

[4] Your phone must be compatible with the PM network, not all phones are compatible, but there are many sites to check this. Also the data option should be turned ON

Hope that helpd a bit

[hairbag1]

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@ClaytonObrien5 wrote:

Please, give me call on XXX-XYZ-WXYZ. My internet is not working. I went to nearby public mobile retailer they did everything from their end but wasn't able to run the data on my phone. It was working last time but just shut off automatically. I can see 4G/LTE on the display but still it's not working. Please give me a call as I'm not good with the technology and I don't know how to use online portal for public mobile. Right now I wrote this through a rep in store. So please give me a call. 

Have a nice day

Regards, 

Clayton O'Brien's

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First things first @ClaytonObrien5 ...can you confirm if you have any data left in your current plan ? Is it possible you've used your allotment already ? Which plan did you subscribe to ?

[PAULRANG18]

Try rebooting phone or it could be there is no data remaining. Log in to self serve and check data usage. If it's run out, an add on will have to be bought or wait until plan renews.

[CannonFodder]

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@Obice wrote:

I don't know why everyone is giving this man advise on this topic when he clearly indicated that he doesn't understand technology or that he doesn't understand the portal any way.

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TBH, I was wondering about that myself..... that, and what's up with the "rep in a PM store"..... didn't that rep have ANY idea of how to handle the issue, and/or look up the necessary info.

[Obice]

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@CannonFodder wrote:

Since the OP has made this request, it got me to wondering if PM Mods ever actually call anyone, or is EVERYTHING done via tickets, and private messages?

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My presumption is that calling a person is the very last resort. They don't have a public hotline so why would they wanna call anyone for just anything?

[Obice]

I don't know why everyone is giving this man advise on this topic when he clearly indicated that he doesn't understand technology or that he doesn't understand the portal any way.

[gblackma]

@computergeek541 , @will13am could you please remove @ClaytonObrien5 personal information? Thanks .

[gblackma]

@ClaytonObrien5 can you see if data is enabled on your phone?

[CannonFodder]

Since the OP has made this request, it got me to wondering if PM Mods ever actually call anyone, or is EVERYTHING done via tickets, and private messages?

[Jb456]

First please click the 3 dots on right side of your post and edit the post to delete your personal information (phone number)..as it's visible for the public to see.

Have you logged into your account to check if you have data left? Look under my data and add-ons..it should say for example 628 / 1024 if it's blank means you used up all your data 

Second what phone do you have?

Also double check APN settings

[Triguy]

This is a public forum, you should remove your phone# by clicking on the 3 dots.

Did you try rebooting your phone ?

When you log into your account - under data an add-ons do you see any amounts for data ?

If no amount is showing then you have used up your data and would either have to purchase an add-on for additional data or wait unitil your next renewal date.

[Staliger]

@ClaytonObrien5 Please remove your personal information, including phone number, from your post. Can you login to your self-service account? Is it active? What is your plan?