Account password

[Shel]

Hello, I have been locked out of my account and anytime I go "forgot my password" the link takes hours to show up in my email and then is expired. Now I get an error saying locked out of account contact pm. When I went to send an email it said email address didn't match even though it's always worked before.
Any advice?

[vichee]

I got locked out and can't log in. Please help!

[josephcommerce]

Hi Shel,

Try the public mobile.. contact us as well.

https://www.publicmobile.ca/en/on/get-help/contact-us

See link above.

Try the contact us... (if the MOD is busy and do not reply)

You can contact them and they will issue you a case number.

Hope this help.

Remember to provide to them the more information about your account the better.

Good Luck

[Luddite]

In addition to nishufan's suggestions 

- send tech support the webform found by following the "buttons" in this link, https://publicmobile.ca/en/on/get-help

- send a private message to any moderator with your phone number and a description of what has happened. Turn on email notification for private messages as account resets are time sensitive.

[nishufan · Accepted solution]

Hi @Shel

  Sent a private to our moderators for help. They will get back to you asap.Thanks