[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Change Plan
Two days ago, before my plan expired, I made a change from 4g to the new 6gb plan that was confirmed by Public Mobile site to be effective today. Just check my account and I am still on 4gb.
Resolved! SIM cards in a foreign country
I am thinking of changing from Teus to PM. I am not clear how my phone will work in foreign countries. With Telus I have always purchased an add on plan. These are not available with PM. If I buy a SIM card in a foreign country and put it in my phone...
Forgot to check text
I just updated my plan to a 90 day plan with talk,6gbs of data, for 120$ ,but forgot to check text,with text the plan would still cost 120$,I just forgot.Can you please advise on what to do
Resolved! Samsung Galaxy S7 G930W8 can't use LTE
Hey Everyone! I just joined Public Mobile today, coming from Wind. So I have a pretty new S7. It's a G930W8 and I bought it off of Kijiji. So my issue: I can't use LTE. When using my sim card, I can only get 3G. So I went into my settings, and unde...
Resolved! HELP ASAP: Can't receive calls
Public Mobile is having issues porting my phone number from Bell. I can text, use data, and make outgoing calls, but can't receive calls. I really need this fixed asap as I'll be on call for work this Wednesday and obviously need a way for my boss to...
Cannot select new phone number
Hi, Today i tried to register my sim card, but i keep on getting stuck on the select a new number. The drop down in the form doesn't seem to be populated with actual values, i cannot select anything (see screenshot) I've tried to do this on multiple ...
Resolved! Public Mobile Activation Issue
Hi, I am trying to port in a number from Koodo and as per the instruction from PM website i am trying to activate using new number and for me regions drop down is coming as empty. Request help for activating PM and so a port in for existing koodo num...
Change my data plan by the Oct.20
How do I change my data plan by the time my plan renews on Oct. 20th 2016. Thank you
Resolved! Invalid SIM then failed activation VISA denied sort of
SIM card arrived and we tried to activate. NFG!Desire is to port my wifes Rogers number to PM.She wants the 90 day province wide voice with global text and 6GB data.Also setup for direct visa payments.In any case when we tried to activate the sim car...
Resolved! sim issue and activation issue
i tried to activate my sim card i followed all the steps and put my phone in i wanted to transfer over and took my credit card info and it was said it was activating and it froze there for 45 min of spinning wheel i tried to redo it and it says sim c...
Unauthorized Credit card charges
I have unauthorized charges showing up my credit card:2016-09-03: PUBLIC MOBILE 855-4782542 BC - $47.682016-10-02: PUBLIC MOBILE 855-4782542 BC - $60.63I've already paid for the 3 month plan at the end of August. These extra 2 payments make no sense....
Paid twice by mistake.. How to return money back?
I've made payment two times by mistake. Because there is no page about Success payment at the end.So I did payment twice with amount of 27$. How to cancel my last payment with amount of 27$? Thank you.
Resolved! Auto pay change
If I want to change my auto pay from my credit card to my Visa Debit do I have to cancel auto pay then re-register?
Samsung Galaxy S6 Only Connects to 3G on PM
So, I switched to PM a short while ago as recommended by a friend, however my phone refuses to connect to 4G/LTE/anything other than 3G on the network. It had no issues connecting to 4G on my old carrier, and despite re-entering the APN several times...
Posting from Wind Mobile to Public
I cannot received calls but can call out after posting, What is the problems. I cannot get help from PM.How can I solve the problem myself ?
Battery problems
I have been trying almost all week to charge my cellphone and it won't charge! I used almost all the chargers that are mirco which can work on my Alcatel flip phone and the battery still dies! I've had this phone for almost 3 years now and seeing thi...
Resolved! I got double charged who can help me to solve the problem
Hi,I activeted my my plan with 90 days/3GB plan on the 28th of Sep and paid $111 by my credit card. The next day I switch to 90 days/6GB plan. and was charged $135.6 which I shpposed to be charged the difference fo $24.6. I have sent a email to PM on...
Paid Last Night..Cut off my Service today!!!
Hi, So i paid for the $120 plan last night after recieving a text saying i needed to add funds. I went ahead and did so on the website at 8:30. My balance went up from $6 to $12 which i am assuming is the $2 dollar bonus for 3 months. But no funds. ...
Resolved! Locked out of my account??
My account with PM is saved on chrome so I have no idea how any of my login credentials could've changed but when I tried logging in today it says my username/password was incorrect and now I'm locked out. I also received a text saying my auto-paymen...
$120 per 90 Days
Bonjour,J'ai changé de plan, je suis passée de 1Go/40$ à 6Go/120$.J'ai consommé 1Go, et mon téléphone m'indique que les données sont suspendues pour le reste du cycle. Comment mon téléphone devrait reconnaître mon nouveau forfait?Actuellement, je sui...
CallerID ("CID") Blocking on a per Call basis
If, like most of us, you allow our telephone number to be presented to the people we call; however, every now and then you may want to block your CID on either a "per call" or "per contact" basis. Here's the simple how to. For these examples, the ful...
40% Say They Never Buy Samsung Again, Would You?
Interesting (unsurprising) articles out there claiming Samsung defectors en masse, most claim anywhere from 34 to 40% of clients will never buy another Samsung product after Note-Gate. Curious what about here, has recent poor performance of phone eff...
Resolved! How do i get my phone unlocked from public mobile?
Hi I got a replacement iphone 6s from the Apple Store, and used my public mobile SIM in it. It now appears to be locked to PM since all other SIMS are saying "this sim is not supported". Is it a problem with the phone or is it locked to public? If lo...
Resolved! Avatar Image
There's anyway that i can change the default PM icons from avatar to a custom one or do i need to have a specific rank ?
Text messages not being received
Hi Mary, Problem solved. Thanks again. traceyleah4747
Porting Issue
I ported my Rogers number over to Public Mobile two days ago. Everything is working except one thing. I can call/text people and people can text me, but people cannot call me. Whenever someone calls me it goes straight to my Rogers voice mail. Anyway...
data plan only but can't remove voicemail notification
I have DATA only plan so it means that I shouldn't be receiving voicemails, however on my android phone I have a notification that I have a voicemail and can't be removed, can someone help by deleting all the voicemails or just disable voicemail serv...
Resolved! Your account has been suspended.
So, it's my payment day today and I logged in to check the payment went through (so I can request a receipt) and I see the following message: "Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deac...
Remboursement après activation de mot de la carte
Bonjour, Cela fait un mois que j'ai activé ma carte et à date je n'ai pas encore reçu le remboursement de 10$, que j'ai payé quand j'ai commander ma carte. Veuillez me rembourser. Merci
Porting Out
Well Community it was short lived with PM. Great Voice Quality. Great Data Speed. Only problem not enough DATA. I was with another provider with unlimited Data and although 6GB was not enough. I felt that 6GB per month would be enough. However it cam...
