Locked out of account - again

[memetis]

I received the following message when I tried to use the password reset feature, "Sorry, you've been locked out. Please contact Public Mobile for help." after I retyped my email address in part 1.

I cannot access my account to pay Public Mobile.

[memetis]

That number was just ported out. I will message you

[Saray_O]

Hey @memetis, 

Thank you for reaching out to us! I'll help you out with that 🙂

I just checked your account (phone number ending on 87) and I can see your account is not locked out. If you want me to change your Self Serve password, could you send me your phone number and 4-digit PIN number via private message? 

Thank you! 

[memetis]

Guess what happened again

I received the following message after ONE attempt "Sorry, you've been locked out. Please contact Public Mobile for help"

@Shazia_K- How many more times will this happen?

[Shazia_K]

Hello @Raven_Jet, 

I'm sorry to hear about this, 

I did receive a private message from you, please allow a short time and I will get back to you. 

Thanks,

Shazia

[Raven_Jet]

Yeah, I'm locked out of my account right now too. Anyone else locked out?

[stonechucker]

@Beccaxox, as I have tagged Shazia_K above, you can click on here name, and a window will pop up.

In that window, you'll find a button or a link to send a message.

You will get a response back via private message.  Look at the area around your sign in option on the community main page for a NEW message.

[Beccaxox]

How do I pm them

[stonechucker]

@Beccaxox please edit your post and remove your phone number.  This forum is publicly searchable.

I also suggest starting a new thread with your issue, and contacting a moderator via PM (private message).  @Shazia_K is one such moderator.

You will need to include your public mobile number, and other info such as SIM number and your name.  PLEASE put this in the Private Message, and not an forum post.

Hope you get this resolved shortly!

[Beccaxox]

Trying to change pared locked out wanna make payment. Sorry didn't know about numbers my apologies.

[Rockdaddy22]

There you go, perfect 🙂

[memetis · Accepted solution]

I received an email and I have access again.

[Rockdaddy22]

I've noticed mods going through old threads like crazy. I believe service issues are of course taking priority.

[Rockdaddy22]

I guess so

[memetis]

I have been waiting for two weeks to get this issue resolved. So, should it be solved anyday now?

[Rockdaddy22]

http://productioncommunity.publicmobile.ca/t5/Announcements/Update-on-support/m-p/114863#U114863

[memetis]

Are there any moderators that want to help with this issue. Its been a week and no reply from the moderator that I contacted.

[Rockdaddy22]

You can load vouchers via 611 in the meantime.

[memetis]

It does not help me to view it on line

@Mary_M, I have sent you a PM

[Scavenger29]

*611 on phone will let you into your account.

[memetis]

I sent a message to one of the moderators. Now await a response

[Luddite]

Just two strikes; going for a third?? 

Two procedures:

a) send webform by following the buttons with Contact Us below, and/or

b) private message to any moderator with your phone number and the reset request.

If you are desperate to make a change that requires access to your account, suggest you mention that as well.