When will a mod respond to me?

[buffguy]

I have a sim card from before the promo period, and I activated my phone, but need to be switched over to the 4gb/month promotion plan. I have messaged public mobile on facebook since saturday, I have emailed them since tuesday, and I have messaged the mods since tuesday, and there is no response?

This is very poor service, they should be trying to message everyone at least within a 48 hour time frame.

[CaNuCk07]

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@nyall wrote:

Make enough of a scene and you'll get a reply within hours.. 

Worked for me. They prioritize their replies according to importance. 

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@nyall  They dont prioritize according to how much of fuss you make.

@buffguy  They will get to you, just going to take time.  Worth it in the end.

[Rockdaddy22]

Or, you could just make a civilized thread, describe your problem in detail and I'm sure it'll get solved soon.

[nyall]

Make enough of a scene and you'll get a reply within hours.. 

Worked for me. They prioritize their replies according to importance. 

[princessmoo]

I'm having the same issue! so frustrating.. I waited for more than a week already, still no reponse. 

[Chaos_Scorpio]

there is a big backlog. expect delays. 

Did you provide them will all of your account info and what you wanted?

If you still have service I wouldnt worry about it. They will apply the change and apply and differences. 

I had my plan swap fail, it was fixed. 

[Rockdaddy22]

You don't think they're trying? They are, it's just they're swamped with service issues. Do you have service? What plan do you currently have and when does it expire?
http://productioncommunity.publicmobile.ca/t5/Announcements/Moving-forward-together/m-p/105074#U1050...