Charged But SIM and ACcount non-existant

[juliaburgess]

Hi,

Any help please. My credit charge was charged for the November 4GB promo but the SIM does not work. I need a  PIN for it, the one I selected doesn't work, meanwhile, I can't log into my account because it says I do not exist.  I have emailed 3 times and NO ONE has got back to me! 

Please help!

Julia

[Luddite]

Answers to these would be helpful:

1. Are you sure the phone is unlocked? What message do you see on the phone with the PM SIM installed; No Service, No SIM, Public Mobile, Enter Code],etc.?

2. Phone make/model? Where did you get it?

3. Try the PM SIM in a known unlocked phone, and an known active SIM in yours.

[juliaburgess]

Hey!

Thanks! I've been waiting since the last day of the Promo!  So nothing since then! I will private message the MOD

[CaNuCk07]

@juliaburgess  Did you use the email function or send a private message?

Best way to get action right now is to send a private message oteh moderators, making sure to include the info from the below post.

How long have you been waiting?

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...