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Failed port since Nov 20

newhope
Great Neighbour / Super Voisin

Hi,

 

My Koodo number failed to port over on November 20. I have since PM a mod and e-mailed Public Mobile (#3542-7761), but have not heard back from anyone since.

 

I am not sure how much longer I have to wait or if I am in a queue. As I am expecting an important call to my old number, I am hoping someone can help me.

 

Thanks in advance.

7 REPLIES 7

newhope
Great Neighbour / Super Voisin

My old SIM stopped working the day I tried to port over, thus making me worried that I've lost my number. I do have service on my new SIM, but my number didn't port over.

 

I am hoping to hear from other members here that they have experienced the same and did not lose their number. 

 

Thanks!

Rockdaddy22
Retired Oracle / Oracle Retraité
Just politely ask for a date adjustment or an equivalent credit.

accentchick
Great Neighbour / Super Voisin

awesome thanks 🙂

mimmo
Retired Oracle / Oracle Retraité

@accentchick yes that is the undersanding of the community based on a couple previous posts.

 

if the mods don't happen to adjust the renewal date send them a private message and let them adress it once the backlog is completed.

accentchick
Great Neighbour / Super Voisin

Im in the same boat and my old sim works.  My only question is, what about the time we paid for through PM but weren't able to use till port was complete? Will they just start our plan effective the port date?

Rockdaddy22
Retired Oracle / Oracle Retraité
Exactly, keep using the old sim until we can get you fixed up.

mimmo
Retired Oracle / Oracle Retraité

does your old sim work? put it in and if it works use taht till it stops( port is completed)

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