Login issue

[shahzadpandher]

I purchased a subscription and a sim card from Public Mobile Amazon store. I activated the sim and selected a phone number. Everything went fine. But when I put the sim, it didn’t show up on the phone. I tried bunch of phones and same issue. Now I am unable to do a sim swap because my account is linked to the old sim card and I am unable to receive text messages for my account login. @CS_Agent

[shahzadpandher]

Yes I did that. 

[Yummy]

You have to complete activation using PM app as a last step. Did you do that?

[Abheer]

Hi @shahzadpandher 
For your account log-in, there is an option of "didn't get the code" and then have it sent via email.

You can contact CS Agent using the link below if you wish to
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to monitor the envelope icon on the top right since that is where you will receive the response.

[hTideGnow]

hi@shahzadpandher 

the phone not see your sim or it sees it but does not connect?

if it sees and not connect, message support

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437