03-28-2023 11:01 AM
I just transferred my phone number and I can't make any calls. I need this fixed asap as I have already missed client appointments this morning
03-28-2023 11:14 AM
If you replied within the 90 minute window to the text confirming you are porting over to PM with your old SIM in the phone.
Note: your old SIM will continue to work for about 1 hour until porting is completed.
You need to power off the phone before swapping the SIMs cards to the PM SIM.
03-28-2023 11:13 AM
You can also to go the below link in order to create a ticket so that support can do another port request:
Then login to your community and click the envelope on the top right to see your messages and reply as necessary:
03-28-2023 11:04 AM
A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok then you might have missed the step and hence porting was not completed
There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed