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No service

Great Neighbour / Super Voisin

Trying to dial the  *611 to reload my prepaid card onto my phone and the phone disconnects before even one ring. And has been like this for days. What is going on.


HI @miyazada   you might want to keep calling *611.  Some people able to get via it after enough tries


Or , can you login to My Account?  Use My Account instead


if you cannot login, try the Reset Password, or submit ticket with PM CS agent for them to help resetting it


Please submit ticket at :

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM


If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

Good Citizen / Bon Citoyen

The number 18554public is not a solution,it’s not working 

Good Citizen / Bon Citoyen

Same here, what the solution?



Some customer have issues dealing 611 the last couple of days. PM is aware of the issue and working on a fix.


from any phone dial 1.855.4PUBLIC, enter your phone number, it works just like *611. 


Town Hero / Héro de la Ville

@MyaGray  Get support 

Getting support / submit ticket


  • Get support by starting a conversation with virtual Chat box /SIMon. Click here                 


Or while your already here and logged in the community


  • you can send a private message   To CS_Agents by clicking here.


  Watch for reply top of page to the

   Right ( envelope image )