03-28-2023 09:22 AM
Trying to dial the *611 to reload my prepaid card onto my phone and the phone disconnects before even one ring. And has been like this for days. What is going on.
03-28-2023 09:56 AM
HI @miyazada you might want to keep calling *611. Some people able to get via it after enough tries
Or , can you login to My Account? Use My Account instead
if you cannot login, try the Reset Password, or submit ticket with PM CS agent for them to help resetting it
Please submit ticket at : https://publicmobile.ca/chatbot.
First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
03-28-2023 09:53 AM
The number 18554public is not a solution,it’s not working
03-28-2023 09:52 AM
Same here, what the solution?
03-28-2023 09:35 AM
Some customer have issues dealing 611 the last couple of days. PM is aware of the issue and working on a fix.
from any phone dial 1.855.4PUBLIC, enter your phone number, it works just like *611.
03-28-2023 09:25 AM
@MyaGray Get support
Getting support / submit ticket
Or while your already here and logged in the community
Watch for reply top of page to the
Right ( envelope image )