Stop direct debit

[Ankitkalal]

How would I stop direct debit? I am unable to sign in

[Paulo222Mey]

i cancelled my Visa but can't seem to get back overpayments over last 4 months.

[Paulo222Mey]

I have same problem- can't get a refund of my overpayments.

[CS_Agent]

Hi there, and thanks for reaching and visiting our community,

In case you need further assistance, we kindly invite you to check your imbox on your community profile, in case one of our customer services agents has already replied to the private message that you sent.

Have a great day.

Public Mobile team.
 

[Yummy]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Remove tick mark

Try calling 611 from your mobile phone or dial 1-855-478-2542 from ay phone and follow prompts.

[Rinkikalal]

what is the full phone number after 1.855.4 (what is after 4)? can you give me full phone number?

[hairbag1 · Accepted solution]

@Ankitkalal 

From any phone dial 1.855.4PUBLIC. Enter your 10 digit phone number and follow the prompts.

[Ankitkalal]

Do I need call 611 from public mobile number or any number? I have lost my sin that’s why confirming with you

[hairbag1]

@Ankitkalal 

you can disable Autopay by dialing 611 and follow prompts.