I need an CS_Agent to reset my password.

[EChiu]

Due to some issue, I cannot reset my password. I would need an CS_Agent to help reset for me.

[hTideGnow · Accepted solution]

HI @EChiu   

if you are unable to receive the reset password email, maybe you cannot access that email, you can submit a ticket for CS agent to reset the password for you and help to change the email address if needed

Please submit ticket at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Dunkman]

@EChiu 

CSA will take up to a few hours to respond.

This website is finicky.  You can try a different web browser, clear cache or incognito mode.  Or even try to reset password on a different device. 

[Handy1]

@EChiu  Here’s how to get support 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )