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[vr09823n]

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[hairbag1]

@vr09823n 

no need to be embarrassed...that's a common mistake people make. Forgetting to disable their account before leaving for extended vaca.

Just make certain to re-activate your account approx 85 days after most recent plan expires. If Suspended for 90 days...that account is closed to for good. You'd need a new sim to start a new account all over again.

[HALIMACS]

EMBARRASSED?  🤔

[softech]

@vr09823n wrote:

Hello, My plan auto-renewed but I'm out of country. Hence requesting for refund. Thanks.

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@vr09823n   why clear your original post?

[softech]

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@vr09823n wrote:

Hello, My plan auto-renewed but I'm out of country. Hence requesting for refund. Thanks.

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@vr09823n   did you disabled the Pre-authorized payment before you leave Canada?

You should have done that before you leave

Please login to My Account, Payment, click Manage Payment Method and disable it 

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

[hTideGnow]

HI @vr09823n  sorry you likely cannot ask for refund if you did not remove Pre-authorized payment

You need to login My Account, go to Payment page, managed payment and then disable Pre-authorizied payment.  Please do so now, so PM won't charge again next month

[Handy1]

@vr09823n  You need to login into your my account. And disable auto pay 

[hairbag1]

@vr09823n 

there is no refund due as if you forgot to disable autopay.

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