Need help!

[LOJ]

@CS_Agent ,

Hi, I am having troubles setting up subscription. It says "Selected plan not available The postal code on your card doesn't match the province you selected. Please choose another plan."

I am located in AB so I am not sure why it is not allowing me to choose the correct postal code/plan.

[will13am · Accepted solution]

@LOJ , this seems to be a common problem as you are not the first to report this issue.  Please reach out to support using the link below and they can assist with your plan selection.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @LOJ 

this  has been a common issue.  Which province you are at?

did you try to use the PM app to subscribe?

[HALIMACS]

To prevent unauthorized credit card usage, I'm pretty sure the registered postal code on the credit card needs to match the registered area code location.