12-16-202310:33 PM - last edited on 12-17-202306:37 AM by computergeek541
I am unable to submit a ticket, I was porting my number over but I got an error saying my IMEI number is incorrect, but it is correct. How can I get in touch with someone to fix this?
Did you use IMEI as the porting info? It is better to use account number of your old provider instead.
There is a number to call to talk to live support and you can update them with the account number. They can re-trigger the process for you. I will message the number to you via the Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage) . Check the envelope icon on top right. Call them and get it fixed
