3 hours ago
Just signed up, picked a plan, paid, activated. Got an email saying it was active, but I have no mobile service. got a message on the app saying to complete sign up they have sent a code to my new phone that I must enter, but since I have no service on my new phone I can't get the code. Tried all suggestions of the chatbot, no help. Trying to submit a ticket, but just get sent back to the chatbox. Please help
3 hours ago
@Betleblanc And you used the app to activate ? Not website . You need the app to activate . Try to first reboot the phone if you haven’t already . But if same and no service get support to help
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
3 hours ago
hi @Betleblanc
you need support agent to check if the Activation was done properly
submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437