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can't activate phone

Betleblanc
Great Neighbour / Super Voisin

Just signed up, picked a plan, paid, activated.  Got an email saying it was active, but I have no mobile service.  got a message on the app saying to complete sign up they have sent a code to my new phone that I must enter, but since I have no service on my new phone I can't get the code.  Tried all suggestions of the chatbot, no help.  Trying to submit a ticket, but just get sent back to the chatbox.  Please help

2 REPLIES 2

Handy1
Mayor / Maire

@Betleblanc  And you used the app to activate ? Not website . You need the app to activate . Try to first reboot the phone if you haven’t already . But if same and no service get support to help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

hTideGnow
Mayor / Maire

hi @Betleblanc 

you need support agent to check if the Activation was done properly 

 submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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