2FA text verification is being sent to the wrong phone number. How do I update this number?

[JoeTourist]

2FA text verification is being sent to a previous phone number I had with PM instead of my current number. My contact information is correct in my account profile, so how can this contact number be updated?

[Shire-Reeve]

Found the solution. You have to update both your profile AND your eversafe Identity, deleting the old number. Two separate entries required.

[JoeTourist]

Thanks...that's what I was looking for!

[Yummy]

If you did not receive or cannot receive your 2FA code by SMS - Click on: ‘Didn’t get a code’ and you will get more options. Chose email.

[softech · Accepted solution]

@JoeTourist first, you can use "Didn't receive code " and then use "Send email" option to get the 2FA code

once you logged in, to to Profile page, click Manage EverSafe id and you can update the phone number there

https://myaccount.publicmobile.ca/en/account/my-profile