2FA text verification is being sent to the wrong phone number. How do I update this number?

[JoeTourist]

2FA text verification is being sent to a previous phone number I had with PM instead of my current number. My contact information is correct in my account profile, so how can this contact number be updated?

[Joëlla]

Thank you! Changing my phone number associated my Eversafe ID did the trick. To change the phone number associated with my Eversafe id, I logged into PM (via a web browser on my pc), went to "My Profile", and then on the right side of the page, I clicked on the "Manage Eversafe ID" button (see screenshot below). Again, thank you for pointing me in the right direction, I appreciate you.

[Shire-Reeve]

Found the solution. You have to update both your profile AND your eversafe Identity, deleting the old number. Two separate entries required.

[JoeTourist]

Thanks...that's what I was looking for!

[Yummy]

If you did not receive or cannot receive your 2FA code by SMS - Click on: ‘Didn’t get a code’ and you will get more options. Chose email.

[softech · Accepted solution]

@JoeTourist first, you can use "Didn't receive code " and then use "Send email" option to get the 2FA code

once you logged in, to to Profile page, click Manage EverSafe id and you can update the phone number there

https://myaccount.publicmobile.ca/en/account/my-profile