12-16-2023
06:46 PM
- last edited on
12-16-2023
08:11 PM
by
computergeek541
My account was under this email before but I had changed it to another email and forgot so when I reactivated on this account, it made a new account and started telling me to choose an eSIM number even though I already had a number. I realized my actual account is on the new email and that's where I was supposed to reactivate and I'm going to reactivate there now so please refund and cancel this subscription since I haven't even picked a number and you took my money out anyways. and please delete this account. I can't give any specific personal information since there's no way to contact this company, even by email.
12-16-2023 07:55 PM
You can Contact an Agent and explain the Situation, they should be willing to close the new Account that you accidentally Activated and put $34 on your Existing Account as a refund for what you accidentally spent on the second Account.
Complete the Activation and pick a Number and Create a PIN, this way the Agent is able to find the new Account you've created by mistake.
12-16-2023 06:47 PM
use this link to message Customer Support..
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437