Refer a friend rewards

[Alicat27]

I have been a public mobile customer for a long time and have referred several people to PM.  I had the rewards where you get a credit of $1/month per referral which I thought was a lifetime thing with PM.  But today when I logged into my account and looked at the 'my rewards' tab it doesn't show any monthly friend referral discounts.  What happened?

[Hollister · Accepted solution]

@Alicat27 

Definitely something odd going on, because if you were on the new points system you would not see a loyalty reward and autopay discount on the Payment tab. Contact an agent to confirm what system you are on and why your referrals are not displayed.

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[Alicat27]

So, I checked my account.  It is still showing a loyalty reward, I assume for years as a customer, and it's also showing the discount for my automated credit card payment, but it's not showing any refer-a-friend credits.  Can you tell from this whether I'm still on the old loyalty plan?

[Hollister]

@Flameotter 

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@Flameotter wrote:

@Alicat27 I think the new Rewards system requires some sort of sign up to transition from the old to new, but then again things could have changed. I managed to cancel an upcoming plan change with a single click without any confirmation.

I think the community section also required me to sign up again also.

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Yes, you must make a conscious effort to switch to the points system in the rewards portal. Also changing plans does not change the rewards system you are on.

[Alicat27]

Yes.  They my referrals are all still with PM.  I will check my account again and report back. 

[Flameotter]

@Alicat27 I think the new Rewards system requires some sort of sign up to transition from the old to new, but then again things could have changed. I managed to cancel an upcoming plan change with a single click without any confirmation.

I think the community section also required me to sign up again also.

[Hollister]

@Alicat27 

That should not have switched you over….as there have been errant emails sent out and clicking on the link would not have switched you over. Log into self service in incognito and go to your Payment tab. You should see your payment reduced by the number of referrals. Let us know what you see. As well are you positive your referrals are still active with PM?

[Alicat27]

But I never agreed to join anything different!?

[Hollister]

@Flameotter 

You are currently on the new points system which is inferior to the old one. Tell your family member on the old one to never switch.

[Alicat27]

Not intentionally.  I clicked on the recent email that was titled "Check out your public points summary new" and then clicked the "Go to my Rewards" link in the email.  I haven't received any holiday bonuses yet this year, so I thought maybe I needed to click the link in that email to get them.  Did I accidentally join something I didn't want to join?

[Flameotter]

@Hollister Is there an even newer rewards system? I think I am on that. I got wooed over to Koodo Mobile for a year or so and then came back to Public Mobile after they did some reward system revamp. Another family member on the older system still gets credits every month. I get points that build up and I have to choose to apply them towards a bill credit or add ons or some other things.

[Hollister]

@Alicat27 

Did you accidentally join the new points reward system? If yes, then your referrals with not show up in the rewards system. You will only know at time of renewal how many referrals you have. The new points system is inferior.