01-01-2024 01:16 PM
My public mobile account was originally my mom's, and she eventually transferred it to me. When she did I changed the passwords and the email and credit card. I didn't login for a long time but for some reason I can't access my account now, no matter how many times I try to recover my password it says it goes my mom's original email and she says she's not getting it. I don't know what's going on but I left it as I was still getting my service and figured I'd leave it for another day, but my phone was stolen and now I can't. I made this new account to post here, does anyone know a phone number I can reach or something so I can get some help accessing my original account or just cancelling my plan on that account entirely?
01-01-2024 03:41 PM
You can also reset your password through email might get access to it or if you can’t contact agent by replying for help by agent and they might be able help you
01-01-2024 02:22 PM
You can always recover email password (at email provider). Then when you gain access to your email request from PM to send you a code to that email.
If you did not receive or cannot receive your 2FA code by SMS - Click on: ‘Didn’t get a code’ and you will get more options. Chose email.
01-01-2024 01:29 PM - edited 01-01-2024 01:30 PM
You can also click on Resend Code/Didn’t Receive Code then you have the option to send the 2FA code to your registered email address to access your account.
If all fails, reach out to a CS_Agent.
01-01-2024 01:19 PM
Thank you!
01-01-2024 01:18 PM
HI @Shiv72
please work with CS agent to get the login back. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-01-2024 01:17 PM - edited 01-01-2024 01:18 PM
@Shiv72 Get support to help you report it lost /stolen right away .and re gain access to your account
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437