Hello. I tried to sign up my elderly father on a PM account (I also have one) on a very simple, basic flip-phone. It's all he knows how to use at this point.
I set up an account, paid for a re-occurring subscription and put in a new PM SIM card. However, to complete the subscription you have to download the PM app. I did not foresee that his phone could not handle this step. I decided this would not work and wanted to cancel the re-occurring subscription - BUT I cannot log into his PM account without it taking me to the 'activation page'. As I cannot get past this step, it will not allow me to proceed and log into his account to alter the subscription. I have no way to stop future payments - other than cancelling it through the credit card company.
It can't be this hard??
I tried the ticket route, but it forces you through drop-downs into submitting a request that is not really the issue.
Please help!! I'm happy with PM for my use, but it is not for everyone.
