Requesting a network reset

[cgrey23]

Hello, I have consistently been having issues with sending & receiving images via MMS over the past year. Specifically, MMS images are occasionally unable to be both sent and downloaded (downloading failed, tap to retry), with the most recent batch of failed images being sent on the 28th of May - prior to this date it had been weeks without encountering this bug. All other functions of the network appear to be functional, and I have already utilized a similar post from the community forums to verify that the the device's network settings are configured correctly. I'm currently using a Oneplus 12R (CPH2611), and can submit that these issues were not present prior to changing devices from a Oneplus 6t.

It would be helpful if Support would be able to assist me from their end.

[cgrey23]

The capitalization of SP.MB.COM has remedied the issue for the past month. However, applying any changes to the default Mobile & Tethered APN will be returned to their default settings when an android update is pushed.

To summarize, create a new APN, input the settings listed on https://apn-canada.gishan.net/en , capitalize the text in the APN field.

Thank you for your help.

[Phil_Adelphus · Accepted solution]

@cgrey23   Have you checked the APN settings for that specific phone on the site Public Mobile recommends in their help page here?

https://apn-canada.gishan.net/en 

Select Public Mobile and then Oneplus 12R.  Although I note they don't have the SP.MB.COM in all caps which some have said is needed for Oneplus phones.

[BKNS27]

@cgrey23 

Have try doing a network reset on your phone?

[Rastin]

You will need to open a ticket or private message PM and ask them if there anything that they can do. We are just customers like you here and it sounds like you have done all that you can without pm help. You can open a ticket using chat bot. Type in customers service agent or open ticket  that should let you contact them. Or private message them below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437