Data issues

[Nicjoelcamp]

New Samsung 25 ultra barely 1 bar of 5g. My husband is on the same network, has an older Samsung model and is getting full bars, and the phones are sitting next to each other. Did reset network settings, airplane mode, restarted phone, forced 5g preferred. Toggled esim on and off. Still the same. It drops to 4g+ and 5g 1 bar. I had an s21 and it was excellent, but this is a new data issue. 

[Nicjoelcamp]

It is an issue when I'm trying to connect and its one bar in 4g. I did all the network resets as mentioned above. I have received a message from CS. Thank you 

[softech]

@Nicjoelcamp 

Number of bars does not necessarily mean slow data or bad connection.  If you are are accessing sites and apps and downloading at reasonable speed, it is ok to leave it even it has just 1 bar

If there is a connection issue, try Reset Network Settings, or try changing network mode and test LTE only or 5G only  (Remember, connection on LTE can be sufficient and we might not really need 5G if the speed on LTE is good)

if you like, you can also ask PM CS agent to reprovsion your account and it could help.  Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Ticket", click "Contact Us"  then choose a topic, click "Login", finally click "Click here to submit a ticket ↗" 
    (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code"
                then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there