Can't port old number

[Fuzy]

Old number no longer available as account is closed 

[Fuzy]

Message sent to support agent. Waiting for response 

[hTideGnow · Accepted solution]

HI @Fuzy 

of course.  

if you can login your account (maybe use email to receive 2FA code.  Just click Didn't receive code and then Send email), go to Profile page and click on the pencil beside the phone number and choose a new number.  If you are using app, this can be done on Account page

if you cannot login your account, then ask support agent to help.   Please message them here to change the phone number

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Fuzy]

Can Public just issue me a new number?

[Phil_Adelphus]

@Fuzy   You would need to contact your old provider and ask them to temporarily reinstate your number for porting, or reactivate it for another period of time, whichever they are willing to do.  Porting of a phone number can only be done when the old provider account is still active.