Refund requested

[Yaski]

Never got my sim card and got charged for a month

[BKNS27]

@Yaski 

You will only be charged once the SIM is activated. Check to see if charge is pending and not posted.

Contact a CS_Agent to send you another SIM or pick one up at your local Telus/Koodo/Mobile Klinik stores or from Amazon but you may have to pay for it first or wait for the replacement SIM.

[softech]

@Yaski 

it got charged but the cycle has not started yet.  So, if you can get a sim card now, it will start the cycle after

What you can do is to message support and see if they can arrnage to have you pickup the PM sim card from a local Telus/Koodo/MobileKlinik store.  
Of course, you can ask them for a full refund if you no longer want to join

please message them

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there           

[hairbag1]

@Yaski 

message CSA to start process...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437