Can't log in to my account

[BKNS27]

@Pitter 

If you are a longtime member, did you create a Eversafe ID?

If not, click on Sign Up and create an ID before login.

[Handy1]

@Pitter  Try again incognito private mode or even a different device . Also if trying on the website try in the new PM app instead . If no luck please submit ticket with support to help you regain  access 

private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Pitter 

First, please try use a browser with Incognito mode and use the Forgot email link  ( https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true  ) ,  then Forgot password link  ( https://eversafe.id.telus.com/user/forgotpassword?locale=en&ForceAuth=true ) on the login page there. They will send you the "hints" to the correct email address associated.  

When reset password and reattempt to login, please DO NOT use Auto-complete provided by your browser and type out the email username and password manually.  

If that does not help, please open ticket with PM support

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there